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Evidence Guide: MSS407013 - Review continuous improvement processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407013 - Review continuous improvement processes

What evidence can you provide to prove your understanding of each of the following citeria?

Review continuous improvement practice

  1. Review performance against current key performance indicators (KPIs).
  2. Review KPIs for ongoing relevance.
  3. Review current state of continuous improvement processes.
  4. Audit sustainability (social, ecological and economic) changes as a result of continuous improvement activity.
  5. Analyse problems to determine root cause.
  6. Identify areas for improvement to KPIs and continuous improvement processes.
Review performance against current key performance indicators (KPIs).

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review KPIs for ongoing relevance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review current state of continuous improvement processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit sustainability (social, ecological and economic) changes as a result of continuous improvement activity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse problems to determine root cause.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas for improvement to KPIs and continuous improvement processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plan for enhancing improvement processes

  1. Prioritise areas requiring action.
  2. Develop a range of possible solutions, including taking into account the impact of the solution on any codes of practice, standards, contracts and commercial or industrial agreements.
  3. Discuss possible solutions and implications with stakeholders.
  4. Compare outcomes from possible solutions to competitive systems and practices philosophy.
  5. Choose actions which are most compatible with competitive philosophy.
  6. Draft implementation plan for chosen action.
  7. Obtain required approvals and modify plan, as required.
Prioritise areas requiring action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a range of possible solutions, including taking into account the impact of the solution on any codes of practice, standards, contracts and commercial or industrial agreements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss possible solutions and implications with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare outcomes from possible solutions to competitive systems and practices philosophy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Choose actions which are most compatible with competitive philosophy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft implementation plan for chosen action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required approvals and modify plan, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement enhanced improvement process

  1. Communicate changes to improvement processes to team members.
  2. Resolve issues and problems identified by team members.
  3. Obtain sign-off from process/system owner.
  4. Arrange for skills development as necessary.
  5. Arrange for required resources to be available.
  6. Establish and implement KPIs for modified continuous improvement process.
  7. Implement planned changes.
  8. Check the planned improvements have occurred.
  9. Take action to sustain improvement by standardising.
Communicate changes to improvement processes to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve issues and problems identified by team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off from process/system owner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for skills development as necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for required resources to be available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and implement KPIs for modified continuous improvement process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement planned changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the planned improvements have occurred.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to sustain improvement by standardising.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review continuous improvement practice

1.1

Review performance against current key performance indicators (KPIs).

1.2

Review KPIs for ongoing relevance.

1.3

Review current state of continuous improvement processes.

1.4

Audit sustainability (social, ecological and economic) changes as a result of continuous improvement activity.

1.5

Analyse problems to determine root cause.

1.6

Identify areas for improvement to KPIs and continuous improvement processes.

2

Develop plan for enhancing improvement processes

2.1

Prioritise areas requiring action.

2.2

Develop a range of possible solutions, including taking into account the impact of the solution on any codes of practice, standards, contracts and commercial or industrial agreements.

2.3

Discuss possible solutions and implications with stakeholders.

2.4

Compare outcomes from possible solutions to competitive systems and practices philosophy.

2.5

Choose actions which are most compatible with competitive philosophy.

2.6

Draft implementation plan for chosen action.

2.7

Obtain required approvals and modify plan, as required.

3

Implement enhanced improvement process

3.1

Communicate changes to improvement processes to team members.

3.2

Resolve issues and problems identified by team members.

3.3

Obtain sign-off from process/system owner.

3.4

Arrange for skills development as necessary.

3.5

Arrange for required resources to be available.

3.6

Establish and implement KPIs for modified continuous improvement process.

3.7

Implement planned changes.

3.8

Check the planned improvements have occurred.

3.9

Take action to sustain improvement by standardising.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review continuous improvement practice

1.1

Review performance against current key performance indicators (KPIs).

1.2

Review KPIs for ongoing relevance.

1.3

Review current state of continuous improvement processes.

1.4

Audit sustainability (social, ecological and economic) changes as a result of continuous improvement activity.

1.5

Analyse problems to determine root cause.

1.6

Identify areas for improvement to KPIs and continuous improvement processes.

2

Develop plan for enhancing improvement processes

2.1

Prioritise areas requiring action.

2.2

Develop a range of possible solutions, including taking into account the impact of the solution on any codes of practice, standards, contracts and commercial or industrial agreements.

2.3

Discuss possible solutions and implications with stakeholders.

2.4

Compare outcomes from possible solutions to competitive systems and practices philosophy.

2.5

Choose actions which are most compatible with competitive philosophy.

2.6

Draft implementation plan for chosen action.

2.7

Obtain required approvals and modify plan, as required.

3

Implement enhanced improvement process

3.1

Communicate changes to improvement processes to team members.

3.2

Resolve issues and problems identified by team members.

3.3

Obtain sign-off from process/system owner.

3.4

Arrange for skills development as necessary.

3.5

Arrange for required resources to be available.

3.6

Establish and implement KPIs for modified continuous improvement process.

3.7

Implement planned changes.

3.8

Check the planned improvements have occurred.

3.9

Take action to sustain improvement by standardising.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to review continuous improvement (kaizen) processes on one (1) or more occasions and to:

review current kaizen practices and outcomes

develop a plan for enhancing kaizen processes

implement the improved processes and check that improvement has occurred.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to improve kaizen processes, including knowledge of:

kaizen processes and their implementation

KPIs, their contributions and distinction between KPIs leading to suboptimal performance and those optimising the whole

competitive systems and practices tools relevant to the organisation and the processes

relevant legislation, regulation, codes of practice, contracts and the like

sustainability principles relevant to the process

influence, persuasion and negotiation methods.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Relevance of KPIs includes consideration of all of:

appropriateness (did they lead to/encourage desirable performance?)

currency (are they still encouraging desirable performance?)

unintended consequences (do they lead to outcomes which are not desirable, even if some performance is desirable?)

signal/noise (is the balance between desirable and undesirable outcomes strong and positive?).

Bases for comparing outcomes include one or more of:

benefit/cost

timing

value stream implications

sustainability issues

process reliability issues

benefit to customer/perceived customer benefit.

Required resources include consideration of all of:

plant/equipment

materials (e.g. raw materials, components, work in progress and other consumables)

energy (e.g. heating, cooling and fuel)

people

skills

finances

feedback/visual enterprise resources

measuring equipment.

Techniques for sustaining improvement include one or more of:

standard procedures and work instructions

standard practice

other relevant documents and practices.

Team leader includes one or more of:

a person who has a formal, permanent role

a person with an ad hoc role in facilitating the function of a team in a workplace.